Refund policy

Customers may request a return or exchange within three days of receiving their order if the product arrives broken, damaged, defective, or does not function correctly.

Customers must contact us first through the official contact channels listed on our store and provide the order number along with photos or a video clearly showing the condition of the product. Please do not return the product before contacting us and receiving our approval.

Once the defect has been verified, we will either replace the product or issue a refund. ONYX DEEN will cover the return shipping costs for defective products.

We do not accept returns or exchanges due to a change of mind or because the customer selected an unsuitable color or size, unless the product is defective or different from what was ordered.

This policy does not affect any consumer rights provided under the applicable laws of the United Arab Emirates.